Return & Refund Policy

Last Updated: February 5, 2025

At Mountain Shadow Woodworking, we take pride in crafting high-quality, handcrafted wooden products. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return policy below.

Returns & Exchanges

We accept returns and exchanges under the following conditions:

• Timeframe: You may request a return or exchange within 7 days of delivery.

• Condition: Items must be returned in their original, unused condition and in the original packaging.

• Custom Orders: Custom or personalized items cannot be returned or exchanged unless they arrive damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 3 days of delivery with photos of the issue. We will offer a replacement if possible or a full refund.

Non-Returnable Items

Certain items are non-returnable, including:

• Custom or personalized orders

Refunds

Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 7 days. Shipping fees are non-refundable unless the return is due to an error on our part.

Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged or defective.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

How to Start a Return

To initiate a return, contact us with your order number and reason for return. We will guide you through the next steps.

For any questions, feel free to reach out to us at shop@mountainshadowwoodworking.com.

Thank you for supporting handcrafted quality!